Promoting learning from feedback

This resource can help to guide discussions with staff residents and relatives about specific feedback or stories that you have gathered about people’s experiences. The questions help people to explore how they feel about the feedback and to discuss ways of taking things forward.

framework of questions to support learning

Understanding Dementia: Class in a bag

Understanding Dementia: Class in a Bag is a portable educational resource which raises awareness of dementia. It includes the physical resources and lesson guides for five experiential interactive workshops. The resource was developed from seminal UWS research ‘Dementia through the eyes of a child’.  This project itself was the winner of the best educational initiative in Scotland Dementia Awards in 2016.  Since then, the team at the University of the West of Scotland with input from Alzheimer Scotland have worked with the information and developed a resource from it that can be used at Public and Practitioner level. The resource supports the exploration of ways to support people with dementia and gives an insight into some of the challenges that an older adult and someone within dementia may face on a day to day basis.

CPD courses-

Educational Resource (Bag) –

Alzheimer Society – This is me – tool for people with dementia receiving professional care

This is me, is for people with dementia who are receiving professional care in any setting – at home, in hospital, in respite care or a care home. It was originally developed for people with dementia who were going into hospital.

This is me is a simple and practical tool that people with dementia can use to tell staff about their needs, preferences, likes, dislikes and interests. It enables health and social care professionals to see the person as an individual and deliver person-centred care that is tailored specifically to the person’s needs. It can therefore help to reduce distress for the person with dementia and their carer. It can also help to prevent issues with communication, or more serious conditions such as malnutrition and dehydration.

MHL UK resources

MHL UK has lots of resources for practice including toolkits, downloads, films on the 8 themes of MHL and dementia, please go to

Living well through activity in care homes: the toolkit

This toolkit is a free online resource full of practical ideas of how to support care home residents to live their lives doing the day-to-day activities that are important to them. The toolkit promotes dignity and respect, mental and physical wellbeing and integration into the community. It includes free training materials and audit tools to review and evidence aspects of care such as personalisation and choice.

Appreciative Inquiry

Find out more about appreciative inquiry as an approach to developing practice. It works with the principle that in every system something works well. Through a process of discovering what works well we can work with people to imagine a future where these good things are happening more of the time and work together to develop practice so that these good practices are embedded. Click on this link to learn more about the approach:

Values sort cards

Values sort cards help people to name the values that are important to them.

Talking Points: a personal outcomes approach

You can download the practical guide from