The following resources can all be used in a variety of everyday practice situations: 

All About Me

Appreciative Feedback

Appreciative Inquiry Key Principles 

Blueprint Collaborative Planning Resource

Caring Conversations


Community Quality Cards

Emotional Touchpoints


Future in Care Homes CHIT-CHAT Papers

Heartfelt Cards

Human Rights in Care Homes Reflection and Conversation Resources– work of Dr Caroline Albequerque-Green

Human Rights Map

Iceberg Tool

Improving Experience

Insights into Me Print Version 

Instant Delights

Key Card Questions 

Knowing Me Knowing You Resource Booklet 

Making Sense of It (Collaborative Sense Making Tool)

Language and its impact on culture

Observation as a learning tool

Positive Inquiry Tool

Pantoum Poem

Picture Knowing Me

Questions for Reflecting About Myself

Questions for Reflecting on How We Listen

Questions to Ask When Working in Groups

Reflections and Ripples

Senses Framework 

Stories with Legs

Storytelling Resources

Trauma Trivia Joy

Unfolding Stories Tool

Visual Inquiry Tool

External resources related to Kindness

Other useful resources 

Many of the resources contained on this website are licensed under the Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License. To view a copy of this license, visit

Useful Links

  • MHL UK – My Home Life promotes quality of life for those living, dying, visiting and working in care homes.
  • Scottish Care – represents the largest group of Health and Social Care independent sector providers across Scotland with over 400 members.
  • Age Scotland – is an independently constituted Scottish charity, is the leading national authority on older people, age and ageing.
  • Alzheimer Scotland – provides a wide range of specialist services for people with dementia and their carers. We offer personalised support services, community activities, information and advice, at every stage of the dementia journey.
  • The Alliance – is led by its members who represent people living with long term conditions. They work jointly with a range of people and organisations, including people who live with long term conditions, unpaid carers, the third sector, the private sector, the NHS, local authorities and the Scottish Government.
  • Care Inspectorate – are the independent scrutiny and improvement body for care services in Scotland.
  • IRISS – promote positive outcomes for the people who use Scotland’s social services by enhancing the capacity and capability of the social services workforce to access and make use of knowledge and research for service innovation and improvement.
  • Life Changes Trust – was created to drive real and meaningful improvement in the lives of young people with experience of being in care and people affected by dementia.
  • Scottish Older People’s Assembly
  • Skilled Workers, Skilled Citizens – Workforce Scotland